Grievance Redressal
If something went wrong, we want to make it right.
Raise a complaint
For any grievance regarding a product, order or service, email our grievance officer at support@emart.lexisbot.com with your order number and a description of the issue.
Response time
We acknowledge every grievance within 48 hours and aim to resolve it within 7 business days.
Escalation
If you’re not satisfied with the resolution, reply to the same thread and your case will be escalated to a senior manager.